Privacy policy
Privacy Policy – Southsoft Supply
Last updated: June 2, 2025
This Privacy Policy explains how Southsoft Supply ("we", "us", or "our") collects, uses, and manages your personal information when you visit or use our services, place an order, or contact us.
1. Changes to This Policy
We may update this policy at any time to reflect changes in legal obligations or business operations. When we do, we will update the "Last updated" date. We recommend reviewing this page periodically.
2. Personal Information We Collect
We collect different types of data depending on how you interact with us.
Information you provide directly:
Contact details: name, address, email, phone number.
Order details: items purchased, shipping/billing address, payment info.
Account information: username, password (if you create an account).
Messages: anything you voluntarily send to us (support, inquiries, etc.).
📌 Information we collect automatically:
Usage data: IP address, browser type, time spent on pages, navigation patterns.
Cookies: Used to improve your experience and site performance. More info: Shopify cookies
Information from third parties:
Shopify: our ecommerce platform, which stores and processes your orders.
Payment providers: PayPal, Stripe, etc., to process payments securely.
Shipping providers: such as Correos España for order delivery.
3. How We Use Your Data
We use your personal data to:
Fulfill orders, process payments, and manage returns.
Provide customer service and respond to inquiries.
Send order confirmations, updates, and delivery notifications.
Send promotional emails (only with your consent).
Prevent fraud and ensure site security.
Comply with our legal and tax obligations.
4. Marketing
If you subscribe to marketing communications, we may send you emails about new products or promotions. You can unsubscribe at any time by clicking the link in our emails. We do not sell your data or conduct invasive ad tracking.
5. Data Sharing
We only share your data with trusted partners when necessary:
| Type of Data | Recipients |
|---|---|
| Contact details | Shopify, payment processors, shipping providers |
| Commercial info | Shopify |
| Usage data | Shopify analytics, cookies |
| Geolocation (based on IP) | Shopify, analytics tools (if active) |
We do not sell, rent, or profile your data for automated decision-making.
6. Minors
Our services are not intended for users under 16 years old. If you are a parent or guardian and believe your child has provided us with personal data, please contact us to request deletion.
7. Security and Retention
We take appropriate technical and organizational measures to protect your data.
Your personal data is stored only for as long as necessary to fulfill legal, contractual, and operational purposes.
8. Your Rights (under GDPR and similar laws)
Depending on your location (e.g., the EU), you may have the right to:
Access the data we hold about you.
Correct inaccurate information.
Delete your personal data.
Port your data to another provider.
Object to processing or restrict its use.
Withdraw consent at any time.
Lodge a complaint with a data protection authority.
You can exercise these rights by contacting us at southsoftsupply@gmail.com.
We may need to verify your identity before responding to any request.
9. Third-Party Links
Our website may link to external sites (e.g., social media). We are not responsible for their privacy practices. Please review their policies before sharing information on those platforms.
10. International Transfers
Your data may be stored or processed outside the EU (e.g., on Shopify servers in the U.S. or Canada). In such cases, we rely on recognized safeguards such as Standard Contractual Clauses to protect your data.
11. Contact
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Southsoft Supply
Represented by: Isidoro Arévalo Peña
📍 Plaza del Turia, 5, Esc. Dcha., 9C, 28934 Móstoles (Madrid), Spain
📧 Email: southsoftsupply@gmail.com